General Terms and Conditions

As a HEALTHY MEAL organization this is used as the general Terms and Conditions which refers to the main product and service purchased by the customer from Ada’s Farm Fridge (AFF)

Conditions

All clients who have completed their online purchase are deemed to have agreed to these terms and conditions from their registration until the end of their plan/service is accomplished and upon renewal.
AFF reserves the right to refuse a client under the following cases: 

• Client has more than 3 food allergies 
• Client has a life-threatening allergic reaction to any food 
• Client is intolerant/dislikes salt
•  Client is allergic/intolerant/dislikes black pepper 

AFF reserves the right to send emails and SMS to all clients unless un-subscription to any of these services has been made or requested. 

AFF reserves the right to update or amend these Terms and Conditions at any time without prior notice. However, Clients can unsubscribe from Client Relationship Executive emails and alerts.

Dislike, Allergies, Preferences and Medical Conditions

Meal plans/ catering services are amended according to declared dislikes, allergies and preferences of the client only. AFF will not assume any liability for adverse reactions to any food consumed with a dislike or allergen not informed prior to receiving food. It is advised to disclose all dislikes and allergens before any service is availed such as meal plan, catering and/or dinner boxes.

AFF does not intend to provide any medical advice, diagnosis or treatment. For any medical condition or health risk, please consult your physician before signing up for any of the meal plans offered. Always seek the advice of your physician if you have any questions regarding a medical condition, diet, nutritional supplements and exercise regimen or any other health related matter.

Payments, Prices, Fees

Full payment must be received before the desired start date for either new or renewal meal plan, and/or before receiving any other services that AFF provides, otherwise food delivery does not proceed. 

AFF accepts cheque, cash and debit/credit card payments via online link.

All cheque payments must be paid to Adas Farm Fridge FZC-LLC with current date.

Delivery

Delivery is to be made based on the agreed start date, location and timing (AM or PM). There are different delivery slots available throughout UAE,

For Emirates outside of Dubai, delivery charge of 14 AED applies per day per bag for MEAL PLANS

Delivery charge of 22 AED applies per day per container for office/B2B deliveries.

Delivery charge of 22 AED applies for caterings and family dinners below orders worth less than 500 AED.

Any change on the delivery may it be with location or timings must be made 2 business days ahead; Any last-minute change is subject for confirmation of the Client Relationship Executive. If you are not present to receive/return the any AFF property such as bags, coolers, equipment, containers etc., and the equipment is left outside the door, AFF cannot be held responsible for any missing items/bags or damages to the bag and food spoilage.

Cooler Bags

For un-renewal meal plan clients, AFF reserves the right to send the last day of delivery with paper bag equipped with ice blocks.

AFF has the right to call all the cooler bags and any kind of equipment from all clients before long holidays for hygiene and sanitation purposes.

Any damaged/missing equipment which is AFF property will be charged to client at cost price of related equipment.

For MEAL PLAN clients; Empty bags should be left outside every day for the drivers to collect. 

AFF has the right to reserve a charge of AED 50 for the lost/damaged bags. 

Disclaimer: We recommend you refrigerate your food immediately if delivered in the cardboard box. AFF will take no responsibility for food temperatures if delivered in a paper bag.

Food Storage, Consumption, Reheating and Labels

All food upon receiving should be kept refrigerated under 5°C. Follow reheating instructions on label and only reheat once.

All dishes are labelled providing dish name, reheating instructions and macros (fat, carbs and protein) and last consumption date.

All break requests and meal changes must be made 2 business days in advance by contacting your assigned Client Relationship Executive.

Any break dates submitted in less than 2 business days will be considered as paid wastage.

AFF is not responsible for any dislikes, allergies or nutritional value changes when items are changed by the client. Clients can refer to symbols, ingredients, calorie and macro nutrient information provided on the menu.

Complaints

This is our main priority. Should you experience anything that is out of the ordinary, we would like to resolve it as soon as possible. Please let us know the soonest or within 24-48 hours of an incident so we can investigate and provide a resolution as quickly as possible.

At any unfavorable instances reported the meals should be returned for further investigation

Cancellation and Refund  

AFF encourages all MEAL PLAN clients to fully commit to their plan as scheduled. Any reason that can hinder results and overall satisfaction must be brought to the Client Support Specialist’s attention for an immediate and appropriate solution.

AFF is proud to receive constructive feedback from clients and encourages clients to bring any dissatisfaction or below expectation issues to immediate attention of the Client Support Specialist for AFF to act upon the issue in timely manner for the favor of the client.

AFF does not offer cash refunds.

Any request to cancel a meal plan, will need to be given 2 business days prior to the required cancellation date.

Any request to cancel catering services and/or family dinner boxes, will need to be given 4 business days prior to the required cancellation date.

Any meal plans with 15% discount & above is NON-REFUNDABLE. Cancellation refund is only under extenuating circumstances and upon approval of AFF management.

As AFF relies on third party delivery partners, pre-paid delivery fee will be deducted from any approved cancellation refund amount.
Refund amount for meal plan will be calculated balance days left, prorate minus delivery fees paid by AFF.

ALL refunds will be processed in 45 working days.